1st and 2nd level support
on all channels
Online order information
for end customers
Our service team utilizes telephone hotline and email platforms for a solu-tion-oriented 1st and 2nd level customer support. Through continuous contact with our clients and trade partners, we are able to optimize our service, products, and order lines, allowing us to continuously adapt them to the needs of our customers.
With our online order information, end customers can quickly and easily check the status of their orders around the clock. By entering their order and customer number, they have access to their personal account, which also lists their order history.
With our individually tailored customer service, our goal is always finding the right solution for our customers. We continuously adapt our process to the present conditions and needs of our customers.
Our team of expert, multilingual staff is regularly trained on our newest innovations and is in continuous real-time contact with all company departments. Thus, customer queries are processed quickly and efficiently.
We adapt to the needs of our customers.
Professional and multilingual.
Our qualified service staff are continuously trained on our extensive product range. They offer our customers and our more than 2,000 branches comprehensive and competent service across all product lines.
Our issue tracking system records all customer inquiries that arrive via e-mail, telephone, social media or fax. Thus we ensure that all messages are answered to the full satisfaction of our customers and can also be evaluated by us.
All customer inquiries are recorded and evaluated.
E-mail, telephone, social media or fax.
Your satisfaction is both our goal and our success. We take your standards of quality and service as our benchmark.
All customer feedback is thoroughly processed and provides insight to our continuous optimization and innovation process.
We grow through our customers.
For our end customers 24/7.